CCNA Voice

Posted by : Unknown Wednesday, 3 September 2014

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Describe the security threats facing modern network infrastructures:

· Describe the Cisco Unified Communications components and their functions

· Describe call signaling and media flows

· Describe quality implications of a VoIP network

Provision end users and associated devices:

· Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Create or modify user accounts for Cisco Unified Communications Manager

· Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

· Create or modify endpoints for Cisco Unified Communications Manager

· Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

· Describe how calling privileges function and how calling privileges impact system features

· Create or modify directory numbers

· Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

· Enable end users for Cisco Unified Presence

· Verify user features are operational

Configure voice messaging and presence:

· Describe user creation options for voice messaging

· Create or modify user accounts for Cisco Unity Connection

· Describe Cisco Unified Presence

· Configure Cisco Unified Presence

Maintain Cisco Unified Communications system:

· Generate CDR and CMR reports Generate capacity reports

· Generate usage reports

· Generate RTMT reports to monitor system activities

· Monitor voicemail usage