Archive for September 2014

Hardware & Networking

The A+ certification is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers.

Jobs that use A+
·         Technical support specialist
·         Field service technician
·         IT support technician
·         IT support administrator
·         IT support specialist
Topics Covered
·         Introduction
·         Power Systems
·         CPUs and Motherboards
·         Memory Systems
·         Expansion Cards
·         Data Storage Devices
·         Ports, Connectors and Cables
·         Printers and Scanners
·         Display Devices
·         Portable Computers and Devices
·         Operating System Management
·         Operating System Monitoring
·         OS Maintenance and Troubleshooting
·         Networking
·         Internet Connections
·         Network Troubleshooting
·         Security
·         Maintaining the PC Environment
·         Introduction
·         Getting Started with PC Hardware Support
·         Operating Systems
·         Electricity and Power Supplies
·         CPUs and Motherboards
·         Basic Input/Output System
·         Memory Systems
·         Bus Structures
·         Expansion Cards
·         Ports, Connectors and Cables
·         Data Storage Devices
·         Video and Multimedia Input/Output Devices
·         Printers
·         Portable Computers and Devices
·         Monitoring and Management
·         Operating System Troubleshooting
·         Connecting Computers
·         Networking Computers
·         Security
·         Windows Installation and Upgrades
·         Safety

·         Troubleshooting and Maintaining a PC
Friday, 12 September 2014
Posted by Unknown

Microsoft Private Cloud

This course provides you with the knowledge and skills to successfully implement the Microsoft Private Cloud solutions.
At the end of this training, candidates will provision private cloud infrastructure and applications that can deliver a flexible and cost-effective infrastructure.

·        Design and Deploy System Center
·        Design a scalable System Center architecture
·        Install the System Center Infrastructure
·        Upgrade System Center components
·        Configure System Center Infrastructure
·        Configure System Center components
·        Configure portals and dashboards
·        Configure the Fabric
·        Configure the storage fabric
·        Configure the network fabric
·        Configure the deployment and update servers
·        Configure clouds and virtualization hosts
·        Configure System Center Integration
·        Configure private cloud integration
·        Configure integration of private and public clouds
·        Configure and Deploy Virtual Machines and Services
·        Configure profiles
·        Create and configure server App-V packages
·        Configure and deploy a service

·        Update a service
Friday, 5 September 2014
Posted by Unknown

CCNA Voice

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
Describe the security threats facing modern network infrastructures:
·      Describe the Cisco Unified Communications components and their functions
·      Describe call signaling and media flows
·      Describe quality implications of a VoIP network
 Provision end users and associated devices:
·      Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Create or modify user accounts for Cisco Unified Communications Manager
·      Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
·      Create or modify endpoints for Cisco Unified Communications Manager
·      Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
·      Describe how calling privileges function and how calling privileges impact system features
·      Create or modify directory numbers
·      Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
·      Enable end users for Cisco Unified Presence
·      Verify user features are operational
Configure voice messaging and presence:
·      Describe user creation options for voice messaging
·      Create or modify user accounts for Cisco Unity Connection
·      Describe Cisco Unified Presence
·      Configure Cisco Unified Presence
Maintain Cisco Unified Communications system:
·      Generate CDR and CMR reports Generate capacity reports
·      Generate usage reports
·      Generate RTMT reports to monitor system activities
·      Monitor voicemail usage
·      Remove unassigned directory numbers
Perform manual system backup Provide end user support:
·      Verify PSTN connectivity
·      Define fault domains using information gathered from end user
·      Troubleshoot endpoint issues
·      Identify voicemail issues and resolve issues related to user mailboxes Describe causes and symptoms of call quality issues Reset single devices

·      Describe how to use phone applications
Wednesday, 3 September 2014
Posted by Unknown

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